#1 Introduction

#2 Historic Overview

#3 The right to understand and be understood

#4 The Mandate of the Regional Committees

#5 Responsibilities of the regional committee members

#6 User’s Rights

#7 Complaining about the quality of the services received and the non-respect of their rights

#8 Knowing and understanding the reality of residents on the ground

#9 Part two, Intro

#10 Legislative Framework

#11 The Establishments

#12 Charter of the French language

#13 The health and social services system in Quebec

#14 The access programme for health and social services in the English language

#15 Responsibilities of the various collaborators

#16 Prepare your work-plan

#17 Describing the needs of English-speaking people

#18 Describe the services currently available in English

#19 Analyse the gaps between current services and needs